Support

FlowStake Support

We read every message. Email support@flowstake.com and you'll hear back within 2 business days — reports of objectionable content or abuse are actioned within 24 hours.

1. Contact us

When emailing about a problem, it helps to include: your @username, your device and iOS version, and roughly when it happened.

2. Getting started

2.1 Recording your first activity

Open the app, tap Record your first activity on the home screen (or the tracker tab), and allow location access. Start moving — FlowStake records your route, distance, pace and splits. Tap stop when you're done and the activity saves automatically.

2.2 Why FlowStake asks for "Always" location

Location is only captured during a session you start. iOS offers an "Always" option so recording keeps running when your screen is off or you switch apps mid-run. If you choose "While Using", recording still works while the app is open. FlowStake never tracks you in the background outside an active session.

2.3 What "verified" means

Every GPS session runs through our Proof-of-Activity pipeline — a series of automated checks for things like GPS continuity, impossible speeds, and signs of fabricated or vehicle-assisted data. Activities that pass get a verification tier. Nothing about this requires you to upload a screenshot or take anyone's word for it.

3. Challenges

3.1 Are challenges free?

Yes. Every challenge in the app today is free to create and join. There is no real-money staking, wagering, or in-app purchase in this version.

3.2 Creating and joining

Create a challenge with a goal (distance, time, streak, steps and more), a deadline, and whoever you want to invite. Anyone you invite can join from the link or their invites list. Your progress updates as you record verified activities.

3.3 Why didn't my activity count toward a challenge?

Most often: the activity type doesn't match the challenge (a walk won't count toward a run challenge), it fell outside the challenge window, or it didn't pass verification. Open the activity to see its verification detail. If it still looks wrong, email us with the activity date and we'll investigate.

4. Privacy and your data

4.1 Who can see my activities?

You choose per activity. Your default is set in Settings → Privacy. Options are public, friends only, or private.

4.2 Is my exact route visible to others?

No. On any activity you share, FlowStake automatically trims the start and end of your route (200 m by default, adjustable in Settings → Privacy) so your home or workplace isn't exposed. You can also define privacy zones that are cut out of every shared map, and hide the map entirely on any activity. You always see your own full route.

4.3 Apple Health

Optional. If you connect Apple Health, FlowStake can read workouts and step counts recorded on your Apple Watch or other apps so they count toward your challenges and streaks, and can write activities you record back to Health. Revoke any time in iOS Settings → Privacy & Security → Health → FlowStake. See section 1.5 of our Privacy Policy for exactly what's read and how it's used — it is never used for advertising and never sold.

4.4 Export or delete my data

  • Export: Settings → Data & Privacy → Export Data.
  • Delete your account: Settings → Data & Privacy → Delete Account. This permanently deletes your account, activities, posts and media. Some records are kept in anonymized form where the law requires (for example financial records), with your identity removed. Deletion is immediate and cannot be undone.

5. Safety and moderation

5.1 Reporting content or a person

Every post, activity, comment and message has a ⋮ menu with Report. Choose a reason and submit — reports go to our moderation queue and are reviewed within 24 hours. Content reported by several different people is hidden automatically pending review.

5.2 Blocking someone

The same ⋮ menu has Block. Blocking hides that person's posts, activities, comments and messages from you. Manage or undo your blocks in Settings → Blocked Users.

5.3 Our rules

Harassment, hate speech, threats, sexual content, impersonation and spam are not allowed. Accounts that break these rules can be suspended or removed. See our Terms & Conditions.

6. Troubleshooting

6.1 My GPS track looks wrong or jumped

GPS accuracy drops badly under heavy tree cover, between tall buildings, and indoors. FlowStake filters out obviously bad readings, which can make a recorded distance slightly shorter than you expected. Starting outdoors with a clear view of the sky and waiting a few seconds before you set off gives the best result.

6.2 Recording stopped when my screen locked

Allow Always location access (iOS Settings → FlowStake → Location) and keep Low Power Mode off during long sessions. iOS is aggressive about suspending apps in Low Power Mode.

6.3 "Update required" screen

Your app version is no longer supported. Update to the latest version to continue — this happens when an older build is no longer compatible with our servers.

6.4 I didn't get the confirmation email

Check spam, and confirm the address you signed up with. Still nothing after a few minutes? Email support@flowstake.com and we'll confirm your account manually.

7. Accounts

7.1 Reset your password

Use Forgot password on the sign-in screen. The reset link is emailed to you and expires after a short time.

7.2 Change your username

Settings → Profile. Usernames are unique and can only be changed occasionally.

7.3 Age requirement

FlowStake is for users 18 and over.